bjapp Privacy Policy

1. Introduction

bjapp ("bjapp", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bjapp.club (the "Platform"). bjapp is the data controller responsible for personal data collected through the Platform.

We understand that privacy matters. Pakistani players who register on bjapp trust us with their personal information, and we take that responsibility seriously. This Privacy Policy ("Policy") describes in plain terms what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to it.

This Policy was last updated in June 2026. We will notify registered users of any material changes by email or by in-platform notification prior to the changes taking effect.

2. Data We Collect

bjapp collects personal data in the following categories:

bjapp does not intentionally collect sensitive categories of personal data (such as health, religious, or political information) unless specifically required for responsible gaming or self-exclusion purposes, and with your explicit consent where required by law.

3. How We Use Your Data

bjapp uses your personal data for the following purposes:

• Account Management: Creating and maintaining your bjapp account; authenticating bjapp login sessions; enabling two-factor authentication.
• Service Delivery: Processing deposits, settling withdrawals, recording bet outcomes, and crediting winnings to your bjapp wallet.
• KYC & Identity Verification: Verifying your identity and age (18+ requirement) in compliance with our regulatory obligations.
• Anti-Money Laundering (AML): Monitoring transactions for suspicious activity; complying with applicable financial crime prevention obligations.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, multiple account creation, bonus abuse, and other fraudulent conduct.
• Responsible Gaming: Monitoring play patterns that may indicate problem gambling; administering deposit limits, self-exclusion, and cool-off periods.
• Customer Support: Responding to your enquiries, complaints, and support requests.
• Platform Improvement: Analysing usage data to improve the bjapp Platform's performance, features, and user experience.
• Marketing (where consented): Sending promotional offers, bonus notifications, and newsletters to users who have opted in. You may opt out at any time.
• Legal Compliance: Fulfilling bjapp's obligations under applicable gaming regulations, tax laws, and court orders.

4. Legal Bases for Processing

bjapp processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide the bjapp service you have subscribed to — account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with KYC, AML, taxation, and gaming regulatory requirements.
• Legitimate Interests: Fraud prevention, platform security, analytics for service improvement, and responsible gaming monitoring — where our interests do not override your fundamental rights.
• Consent: Marketing communications and non-essential cookie placement — where we rely on your freely given, specific, and revocable consent.

5. Data Sharing & Third Parties

5.1 Service Providers

bjapp shares personal data with carefully selected third-party service providers who process data on our behalf under data processing agreements, including:

• Payment processors (JazzCash, Easypaisa, Visa/Mastercard networks, USDT TRC20 blockchain infrastructure);
• Game content providers (certified casino and sports data providers);
• KYC and identity verification service providers;
• Fraud detection and AML monitoring vendors;
• Cloud hosting and infrastructure providers;
• Customer support platform providers.

5.2 Regulatory & Legal Disclosure

bjapp may disclose personal data to gaming regulators, financial intelligence units, tax authorities, law enforcement agencies, or courts where required by applicable law or valid legal process. We will notify you of such disclosures where permitted by law.

5.3 No Sale of Data

bjapp does not sell, rent, lease, or trade your personal data to any third party for marketing or commercial purposes. This is an unconditional commitment.

6. Data Retention

bjapp retains personal data for the periods set out below:

• Account and Identity Data: Retained for the duration of your bjapp account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the relevant transaction, in compliance with applicable financial record-keeping obligations.
• Communications Data: Retained for two (2) years from the date of the communication, unless longer retention is required for a regulatory investigation or legal dispute.
• Technical and Usage Data: Retained in identifiable form for up to twenty-four (24) months, after which it may be anonymised and retained in aggregate form for analytical purposes.

Upon expiry of the applicable retention period, bjapp will securely delete or anonymise your personal data.

7. Cookies & Tracking Technologies

bjapp uses cookies and similar tracking technologies (collectively, "Cookies") on the Platform. The categories of Cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function — maintaining your bjapp login session, preventing cross-site request forgery, and routing you to the correct server. These cannot be disabled without breaking Platform functionality.
• Analytics Cookies: Help us understand how users interact with bjapp — which pages are visited most, where users encounter errors, and how long sessions last. We use this data to improve the Platform. These Cookies collect aggregated, anonymised data.
• Functionality Cookies: Remember your preferences (e.g., display language, preferred game categories) to personalise your bjapp experience across sessions.
• Marketing Cookies (with consent): Used to deliver personalised promotional content to users who have opted in to marketing communications. These are not placed without your explicit consent.

You can manage Cookie preferences through your browser's settings. Disabling non-essential Cookies will not prevent you from using the bjapp Platform, though some personalisation features may be limited.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to personal data bjapp holds about you:

To exercise any of the above rights, contact bjapp's data support team at [email protected] (plain text — not a link). bjapp will respond to all legitimate requests within 30 days, or within the period required by applicable law. We may need to verify your identity before processing your request.

9. Children & Minors

The bjapp Platform is strictly intended for adults aged 18 and over. bjapp does not knowingly collect personal data from individuals under the age of 18. If we become aware that a bjapp account has been created by or for a person under 18, we will immediately suspend the account, void any transactions, and securely delete all associated personal data.

If you have reason to believe a minor has registered on bjapp, please contact us immediately at [email protected] (plain text — not a link).

10. Security Measures

bjapp implements the following technical and organisational security measures to protect your personal data:

• TLS 1.3 encryption for all data transmitted between your device and the bjapp Platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting which bjapp personnel can access personal data;
• Two-factor authentication available on all bjapp accounts;
• Regular security audits, penetration testing, and vulnerability assessments;
• Incident response procedures for the detection and notification of any personal data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bjapp will notify you and relevant supervisory authorities as required by applicable law without undue delay.

11. International Data Transfers

bjapp operates globally and may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, bjapp ensures that adequate safeguards are in place — including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms — to protect your personal data to a standard equivalent to that required under applicable data protection law.

12. Changes to This Policy

bjapp reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users by email or by a prominent notice within the bjapp Platform, at least 14 days prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of bjapp after a Policy update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should close your bjapp account and cease use of the Platform.

13. Contact & Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or bjapp's handling of your personal data, please contact our support and data team: